Refund policy

Resellers purchasing with reseller discounted price or products purchased by final users with deals or discount cannot be returned and sales are final.

We have a 1 day return policy, which means you have 1 day after receiving your item to request in written a return authorization.

After 1 day, it is discretionary to provide RMA return authorization and restocking fees will apply.

Merchandise in the original, unopened Fibercommand's shipping outer package that is sealed,undamaged may be returned PREPAID by the customer via an insured service within 1 days from the date of the return authorization receipt. It will be fully refunded within 7 days after return. Shipping & handling charges are not refundable.

Merchandise in the original, but opened package, the unused merchandise open box, undamaged may be returned PREPAID via an insured service within 1 days from the date of the return authorization receipt but will be subject to a restocking charge of 50% of the merchandise value ( 100% restocking fees if the item is damaged).

Merchandise used, damaged and not in as new condition is subject to up to 100% of restocking fees ( non refundable) .

Shipping & handling charges are not refundable. All returned merchandise must be in new condition & include all blank documentation, manuals, warranty cards, accessories, couplers, small parts, etc., and any free items if they were included with the original purchase. If any of these items are compromised, missing, or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge of 100%.

Sales to international buyers are final and there is no return on items shipped outside of the USA.

To start a return you can contact us at Billing@fibercommand.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once your return is accepted, you have 7 calendar days ship back the item without incurring in fees.

You can always contact us for any return questions at Billing@fibercommand.com.

Exceptions / non-returnable items

Items cannot be returned if damaged by the user doing operations such as cutting parts, ripping-off connectors, pulling the cable without the braided sleeve and Kevlar included tools or other similar user-inducted damages.
Cables that have been pulled in the wall/conduit/attic are non-refundable.
Cables unrolled from the spool cannot be returned.
Cables or accessories stepped-on and damaged are non-returnable. Make sure you don’t step on the cable or terminations.
Cables bent and damaged are not returnable
If you cut the Kevlar guide the cable is non-returnable, warranty void, and cannot be repaired.
Fly-Test your product BEFORE doing customized installations so you see it works before your customization.
Broken products are not refundable but covered by the REPAIR policy. A handling fee may apply.
We do not accept returns on international shipments, all international orders are final.

Unfortunately, we cannot accept returns on sale items , items paid using coupons or gift cards.

Shipping damages and issues

We Ship FOB Origin, at our warehouse in Florida, USA. This means that once the box has left our warehouse it becomes the sole responsability of the customer. Fibercommand will not interact with any shipper on behalf of the customer.
We use the finest packing materials available & every effort is made to prevent damage. We often place the product box inside another box for additional protection. Damaged Item Claims must be made with the carrier directly within two (2) business days of merchandise receipt. In the event damaged merchandise is received, retain the original shipping carton as proof & take the following steps:

Federal Express (Fed-Ex - 800-463-3339) - Contact your local Fed-Ex office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your Fed-Ex representative. Keep a record of the name and extension of the representative.
United Parcel Service (UPS - 800-742-5877) - Contact your local UPS office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your UPS representative. Keep a record of the name and extension of the representative.
Parcel Post (USPS) – If merchandise is damaged, take the package to your local post office & file a damage claim. The post office will investigate the claim & make restitution to cover the damage. Keep a record of the postal representative who assisted you with the claim.

Depending on the insurance that you buy at the time of purchase, if you decided to purchase it, the carrier will apply the proper coverage for your damage.If you do not buy insurance, the carriers generally do not cover or cover up to a max of $100. Fibercommand does not cover shipping damages, we ship FOB Origin.

Merchandise lost in shipment

Fibercommand Ship FOB at our warehouse in Orlando, FL, USA. We Ship FOB Origin, at our warehouse in Florida, USA. This means that once the box has left our warehouse it becomes the sole responsability of the customer. Fibercommand will not interact with any shipper on behalf of the customer.
Fibercommand will not be responsible and will not apply any refund in case the shipment is lost.
We use the top carriers available on the market. If you don’t receive your box and you believe was lost, to open a search or claim please call:

Federal Express (Fed-Ex - 800-463-3339) - Contact your local Fed-Ex office for an inspection report. Follow the instructions of your Fed-Ex representative. Keep a record of the name and extension of the representative.
United Parcel Service (UPS - 800-742-5877) - Contact your local UPS office for an inspection report. Follow the instructions of your UPS representative. Keep a record of the name and extension of the representative.
Parcel Post (USPS) –The post office will investigate the claim & make restitution to cover the damage. Keep a record of the postal representative who assisted you with the claim.

Depending on the insurance that you buy at the time of purchase, if you decided to purchase it, the carrier will apply the proper coverage for your damage. Fibercommand does not cover shipping losses, we ship FOB ( free on board) Origin, it means that once the package leaves out premises it becomes sole responsability of the recipient and Fibercommand WILL NOT COVER ANY COST FOR PACKAGES LOST IN TRANSIT.

Exchanges

If your product is defective and still under warranty, you will need to return the item first to Fibercommand, and then you will be shipped a repaired item or a brand new item. Warranty is 1 year

Refunds

Merchandise purchased from a third party must be returned to them, only products purchased on www.fibercommand.com can be returned and get a refund here.
We will notify you once we’ve received and inspected your return within 15 days, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.